AI Business: AI Set to Transform Legal Services in 2025
Laurence Baker
VP, Marketing
Insights
Jan 23, 2025
Following our announcement of Ava—the world's first agent platform developed by a law firm—Paul Gaskell shares his insights on how AI is set to reshape legal services in 2025.
Read the full interview on AI Business.
AI set to transform legal services in 2025
Will lawyers become obsolete by 2030? Not likely—but their roles will look radically different by 2025, thanks to AI. According to research from LexisNexis, 82% of UK lawyers are either already leveraging generative AI or actively planning to leverage it. And this figure is only set to increase in 2025. However, this is not just about adopting new tools - it is about rethinking workflows and leveraging AI to deliver precision and productivity.
Moving beyond traditional SaaS models
In 2025, there will be a fundamental shift away from the traditional SaaS model, as legal businesses' expectations of what new technologies should do evolve.
People now expect to be able to ask technology a question and get a response pulled from various sources. This is not new; we have been doing it with voice assistants for years – AI has just made it much smarter. With the rise of generative AI, chat interfaces have become increasingly popular versus traditional web applications. You can now use the technology to address specific elements of a workflow – from reviewing NDAs to conducting compliance checks – and even ask straightforward questions like “show my October profit and loss.” This expectation means SaaS providers need to rapidly evolve or get left behind.
Traditional SaaS has succeeded in standardizing solutions but failed to adapt to the highly specialized demands of legal professionals. By 2025, firms will no longer settle for tools that only solve 10% of their workflow problems and need to be heavily instructed. Instead, they will turn to a combination of proprietary, open-source, and bought-in models – all feeding a generative AI-powered interface that empowers their lawyers, reducing time spent on administrative tasks and allowing them to deliver faster, more efficient outcomes for their clients.